Privacy and Cookie Policy

THE INFORMATION WE COLLECT

This notice applies to all information collected or submitted on www.Ecologs.ie. We collect information from you when you register on our site, place an order or fill out a form.

Completing your order

To complete your order we would need some information from you. The types of personal information we collect are: name or company name, e-mail address, shipping address, phone numbers, payment details. You may, however, visit our site anonymously.

When you complete an order, your payment is handled and processed by our payment solutions partners. We do not store your payment details. Your order is sent to our warehouse partner, packed and prepared for shipment. We share your order number, name, address and phone number with our carrier partners to fulfill your delivery.

Our warehouse partner, payment solutions partners, and carrier partners are committed to keeping your data safe.

Customer Service

Our customer service has access to all information about your order, so we can help you in the best possible way, whether you have questions about the status of your order, or if you need to return an item. Our customer service is also able to see any previous correspondence with you as this allows us to provide you with better service.

User Experience and Marketing

We constantly strive to give you the very best user and shopping experience on our websites and important part of it is being able to track your browsing on our site. We do that by using cookies. You can read more about cookies in the relevant section below.

We also use your personal data to create more relevant marketing for you based on your having accepted our cookies and being signed on our newsletter. You can always object to our processing of your personal data for direct marketing purposes by using our contact form, which can be found Here.

Regulatory requirements

In addition to the above-mentioned processing of your personal data, we use and store your personal data in order to comply with regulatory requirements, specific and non-specific to our business (e.g.European Union Timber Regulation (EUTR), book-keeping regulations).

THE WAY WE USE INFORMATION

We use the information you provide about yourself when contacting us in relation to product information or placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.We use return email addresses to answer the email we receive or to email occasional newsletter if you have signed up and provided us with your consent. Such addresses are not used for any other purpose and are not shared with outside parties.We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We use the information you provide to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), to send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.).

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. By using our site, you consent to our online privacy policy.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW CAN YOU ACCESS, CORRECT or DELETE YOUR INFORMATION?

We provide you with the ability to access, edit the information in your user account information that you provided to us in registration by using your personal Account maintenance area. You may request deletion of your user account by contacting our webmaster.

After deletion of your account some of your data may further remain on file for such a time as required by local laws (e.g information on orders placed by you).

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

OUR COMMITMENT TO DATA SECURITY

We take reasonable precautions and follow industry best practices to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information by utilizing SSL (Secure Sockets Layer) across all our website pages. However we do not store payment data such as credit cards / Debit cards numbers but use the services of a third party payment gateway, secure processor certified as PCI Level 1 Compliant service provider (Compliant with Payment Card Industry Data Security Standards - PCI DSS). All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential, which is subject to the payment gateway provider's privacy policy and we can not be held liable for any violation resulting from third party services. After a transaction, your private information (credit cards, financials, e.t.c) will be neither redirected nor stored on our hosting servers.

COOKIES

What are cookies?

Cookies are small encrypted text files a site or its service provider transfers to your computers hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

What are cookies used for?

We also share information about your use of our site with third parties for social media, advertising and analytics and these third parties may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Such information will not identify you personally, it is statistical data about our visitors and their use of our site They help us to improve our website and the service that we provide to you. Personally this statistical data does not identify any personal details whatsoever.

Cookies can be classified in the following:

First party cookies

These are issued from the website you have accessed. These cookies often serve to give memory to the website about your personal account data and preferences. We create first-party cookies when you visit our site. These include Session cookies, used during a browser session. They may be used for a variety of purposes such as remembering what you have put in your shopping basket as you browse around our website. These session cookies will expire after a browser session. Without these cookies the site may not perform or look as expected.

Third-party cookies

These are cookies that are set by a website other than the one you are on. If you visit a website and a separate company sets a cookie through that website this would be a third-party cookie. These are cookies from other websites that provide content for our site, suppliers of some of our functions on the website, or programmes that we use for analysis. These are Analytical and performance cookies, which allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. We only use these cookies to improve how our website works.

Cookie Consent

By continuing to browse the site, you agree to our use of cookies. If you don't wish to have cookies on your system you should adjust your browser settings to decline them. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website and access our products and services.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to change our privacy policy without prior notice to you and if we decide to change our privacy policy, we will post those changes on this page.

CONTACTING US

Should you have other questions or concerns about these privacy policies, or if you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy via this Contact Form.

For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).

While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by email as above. We will acknowledge your formal complaint within 7 working days of receipt.